Fitbit unresponsive

[CraigDo]

My Charge 5 has suddenly stopped working. Screen is black and it won’t charge, although app is saying it’s at 99%. 

Have tried a few of the resetting tips i’ve seen online like pressing the button on the usb 3 times within 8 seconds and pressing the button for 15 seconds. None of these have worked.

Any other things I could try?

[SunsetRunner]

Mine has done the exact same thing 3 days ago. Watch is completely dead... but is now allowing me to charge it.

Tried the three button presses but hasn't worked.

Performed a software update through the app on my phone but it's still dead.

[CraigDo]

Tried the update too. No change. It’s been 3 days for me too!

[SunsetRunner]

Hi Craig.

I just contacted Fitbit support and they were really good. They're sending me a new one. Do you know how to contact them?

[CraigDo]

I don’t. Do you have details?

[SunsetRunner]

Go to your phone app.

Settings cog...

Then 'Help and Support'

Then 'Contact Customer Support'

Then 'Charge 5'

Then either 'Live Chat' or 'Call us'

I used the chat.

Good luck.

[CraigDo]

I’ll try that! Thanks so much!