Fitbit warranty

[Mikegm5]

Mi band just broke in the interesection with the smartwatch and one band. I mailed the fitbit client services and they rejected my warranty application. They said the warranty doesn't apply in my country (Mexico). 

 

 

[JohnnyRow]

If it is just the band and not involving the actual nugget hardware at all:

I would certainly understand your frustration, and though I don't know the appropriate details of the warranty, I would be tempted to say that for a band, you might be better of just buying new 3rd-party ones from Amazon - wide variety of materials, styles, colors, can generally get a set of several for very reasonable price and get quicker than having to deal with  Fitbit warranty procedure so don't have to go without wearing tracker for so long.  I realize that is no excuse for seemingly lack of warranty service but sometimes worth it to avoid the stress.  Your choice.