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Five Diamonds on screen Charge 5

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‎01-04-2022 08:22 - last edited on ‎01-06-2022 05:41 by Moderator Alum

‎01-04-2022 08:22 - last edited on ‎01-06-2022 05:41 by Moderator Alum

My Charge 5 suddenly began displaying 5 diamonds on the top of the display - the first is solid gray, second is a gray outline with black interior, third is solid teal/blue, and the fourth and fifth are solid gray. Nothing additional - no time, steps, just 5 diamonds. I cannot swipe away from this screen; I have connected to my charger and attempted to reset my Charge 5 without success.  When I connect to my charger, it shows that my Charge is at 100% and shows the correct time.  When I connect to the Fitbit app, the Charge is tracking my steps, calories, sleep etc.  Any suggestions?

 


Moderator edit: subject updated for clarity

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‎01-06-2022 05:41 - edited ‎01-06-2022 05:58

‎01-06-2022 05:41 - edited ‎01-06-2022 05:58

Welcome to the Community forums, @CBpink.  

 

I appreciate all the information you've provided about the problem that you've been experiencing with your Charge 5 and the troubleshooting steps you already tried. 

 

In this case, if you already tried the three pulse restart procedure mentioned here as you mentioned earlier, and you continue to experience the same inconvenience with the display showing you the five dots or diamonds, I recommend that you get in touch with the Customer Support team for further assistance. They will let you know how to proceed. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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