Five Dots on Screen Charge 5

[CurlsinCO]

I have 5 dots towards the top of the screen that will not go away. I cannot navigate or double tap to remove. I have had the watch for less than one day.

Moderator edit: subject updated for clarity

[Emilou83]

All my charge 5 screen is showing is 5 dots. It won’t reset or anything. I’ve only had it a couple of weeks 

[Gr4ndp4]

Hi, @Emilou83, welcome to the community, it's a pity you are having a problem with your Charge 5. You do not provide much information so forgive me if I start at the beginning. These articles provide advice on setting up up your Charge 5 How do I set up my Fitbit device? and Why can't I set up my Fitbit device? You should also review your phone settings (you do not mention the make or model of the phone you are using) Fitbit-compatible devices provides details and advice. You should also review your Fitbit app settings in your mobile phone, ensure all the permissions are allowed and any battery-saving functions on your phone are disallowed for the Fitbit app.

Allowing you have in fact set up your Charge 5 with your mobile phone you may have a sync problem How do Fitbit devices sync their data?  &  Why won't my Fitbit device sync? provide advice & guidance.

If you are not able to make any progress please post here again with more detail.

Cheers

[SunsetRunner]

FWIW: It is one of the most annoying things I know, when support representatives write "Have a great day"  without solving the problem.

[Kent1968]

Watch still shuts down - the update didn’t do anything - rubbish product! 

[Emilou83]

I have an iPhone and my Fitbit was set up with no issues. I bought it on 22/10/21, I woke up on Saturday morning 13/11/21 and all I have are 5 dots on the screen. It will not allow me to do anything.
This is the picture of the screen. [Image.jpeg]

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I bought my device on 22/10/21, it was set up and working fine. On morning of 13/11/21 I woke up to 5 dots on the screen of the device that I cannot get rid of. The device is still syncing with my phone but the device is frozen with 5 dots. I’ve tried plugging it in. Nothing has worked. 

[DavideFitbit]

Hi everyone, thank you for sharing all these updates about the problem you've been experiencing with your Charge 5 and for sharing all your feedback.  

@patriots3434 @Emilou83 @SunsetRunner @Kent1968 Thank you for confirming that you already tried all the suggested troubleshooting steps and that you're still experiencing this inconvenience. This information has been shared with the team so they can look into it. 

Please let me know if you're experiencing this problem while using a specific clock face or if it's happening with other clock faces as well.

I'll be around. 

[Emilou83]

I can’t see a clock face. I can’t see anything. I can’t use my Fitbit. So what are we meant to do? I’ve paid £170 for something that only worked for a couple of weeks.

Get Outlook for iOS

[DavideFitbit]

@Emilou83 Thank you for your reply and for sharing your feedback about the product.  

In this case, since you already tried all the basic troubleshooting steps and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day. 

[CarlsNY]

I can't get out of the five dot screen to show me the rest of the screens.  What happened and how do I fix this problem?

[Kent1968]

It does happen to multiple watch faces. -halfway through excising the watch goes black

[DavideFitbit]

Hi, welcome to the Community forums, @CarlsNY.  

Thank you for sharing all this information about the problem that you've been experiencing with your Charge 5. 

I've seen other users experiencing this problem you mentioned with the display, so I've moved your post to this thread for further assistance. Let me know if this is happening with a specific clock face. 

In the meantime, and before considering other options, could you please confirm if you already tried the restart procedure with the method described here below? 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

This has been useful for other users experiencing something similar. 

Hope this helps, I'll be around.

[Tigersan]

Suddenly, after working for a month, my device has a blank screen except for the band of dots at the top with the middle one showing green. No event precipitated this. I have rebooted it w/the charging device but cannot restart it because I cannot access any of the features on the tracker including settings. 

[DavideFitbit]

Hi, welcome to the Community forums, @Tigersan. 

Thank you for all the information you've shared so far about the inconvenience you're experiencing with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed or provide you with more instructions. 

Have a good day. 

[MrZipf]

Thanks @DavideFitbit , restarting the device worked here.

Not too happy with the bug, but having a workaround is appreciated.

MrZipf

[C5NL2021]

I can tell you as I just got off a chat with the Support team.  They'll ask you to reboot and try again tomorrow to see if you run in the same issue! 

And when I asked them, they have no list of known issues although this thread makes it clear we aren't the only 2 people with this issue.  Disappointing quality and transparency.  I would much prefer the acknowledge the issue and tell us they are working on a fix.

[MrZipf]

Crashed again, this time during the night.

 

[DavideFitbit]

@MrZipf @C5NL2021 Thank you for sharing your feedback, the screenshot and for confirming that you're still experiencing this inconvenience. 

I've been informed that you already got in touch the Customer Support team for further assistance with this. In this case, I recommend that you continue the assistance process with them, so they can let you know how to proceed. 

Have a great day. 

[WNY_Hiker]

Had the same issue. The only way to get rid off it is to change the watch face everytime the screen becomes unresponsive or shows the 5 dots. Contacted customer support thrice. First two times they asked me to wait and see if the problem occured again. Third time, they finally agreed to replace the tracker after I took a photo of the tracker having the issue with the case number written on a piece of paper and sent them the pic. High time, Fitbit needs to acknowledge and work on this issue. Most likely a software issue. Do not know if the new tracker will be a fix to the issue unless they release a software patch/update to this frustrating and annoying bug.

[RedSkeeter]

Just had this issue tonight.  Had to do the restart procedure about 10 times before it worked.  I think the 1 second instruction is too long.  The restart only worked when I pressed 3 times very quickly.  

I’ve only had the C5 for 2 weeks. Hope they get this fixed.  

[MrZipf]

Thanks Davide, I've discussed with Fitbit support. They say they are investigating. Continues to happen here and reset process takes N attempts each time, just now I can't get the timing right to reset. Oh well, it'll come.