Five Dots on Screen Charge 5

[CurlsinCO]

I have 5 dots towards the top of the screen that will not go away. I cannot navigate or double tap to remove. I have had the watch for less than one day.

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @CurlsinCO.  

Thank you for all the details that you've provided regarding the problem that you've been experiencing with your Charge 5. 

It seems that you already contacted the Customer Support team for further assistance with this and they've provided you with some instructions. Let me know if you continue to experience this inconvenience with a specific clock face and if you continue to see the dots on the display with this clock face after the restart procedure described here. 

Please keep me posted. 

[EJ_KC]

Same issue. Did you get a fix. 

[DavideFitbit]

Welcome to the Community forums, @EJ_KC. 

Thank you for confirming that you've been experiencing the same inconvenience with your Charge 5. 

I've sent your information to the Customer Support team, but I've been informed that you already got in touch with them about this and they've provided you with some instructions. Let me know if you're still experiencing any trouble. 

Have a good day.  

[Swebby]

I've experienced the same issue this morning. Battery @ 78% After 34 mile cycling, I discover Charge 5 stopped after 1.64 miles. 

 

 

 

I've just restarted and battery now showing 68%, so not a battery problem.  All seems to be working now, but I'm obviously disappointed at having not recorded my 34 mile ride. Charge 3 was very reliable.

[LJT123]

I have this problem too. How do you fix it? I’ve only had my Charge 5 for one week 😞

[Swebby]

Follow link for restart procedure in post above of 09-28-2021 06:49

[DavideFitbit]

Welcome to the Community forums, @LJT123. 

Thank you for confirming that you've been having the same inconvenience with your Charge 5. 

Let me know if you continue to experience the same problem after the restart procedure mentioned earlier.  

@Swebby Thank you for sharing your feedback and confirming that your device seems to be working now. Let me know if you experience this problem again. 

Have a good day. 

[Kent1968]

Charge 5 shuts down during vigorous exercising (black screen with 5 dots on top).  Nothing helps to get it back alive except downloading a new watch face.   So I am now having to change the face at least once a day… The product quality is pathetic.

Moderator edit:  updated subject for clarity

[DavideFitbit]

Hi, welcome to the Community forums, @Kent1968.  

Thank you for sharing your feedback and this information about the problem that you've been experiencing with your Charge 5. 

Before considering other options, could you please confirm if you already tried the restart procedure with the method described here below? 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

This has been useful for other users experiencing something similar. 

I'll be around.

[Kent1968]

Didn’t help - still black screen evertyime I exercise. Instead of uploading a new watch face I have to reset… doesn’t make a difference - what a piece of junk this is!

-----------------------------------

Restart procedure did not help to address the issue. Watch is still shutting down.  It does happen on numerous watch faces.

[DavideFitbit]

@Kent1968 Thank you for confirming that you already tried all the troubleshooting steps suggested. 

In this case, since you already tried the restart procedure and you continue to have the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

They will let you know how to proceed or if there are any options available for you. 

Have a great day. 

[Kent1968]

what could they tell me what you haven't?  I recommend your customer support team gets in touch with ME!  I am the one who paid a premium for an inferior product. So you make an effort to get this product working!  

[Andy23]

There's 5 dots at the top of the screen and it won't do anything else 

Moderator edit: subject updated for clarity

[Laceyr85]

Same thing happened to mine, tried to restart it via the charger but it didn't work. It is still syncing and showing data in app, but nothing on the screen. 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Andy23 @Laceyr85. 

Thank you for all the information provided about the problem that you've been experiencing with your Charge 5. 

Before considering other options, could you please confirm if you already tried the restart procedure with the method described here below (using the charging cable, instead of the restart that you see on the settings app)? 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable) , pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, some users have received a banner in the app prompting them to complete a firmware update. Once you receive this notification, make sure to update the firmware to the latest version available and then check if you continue to experience the same inconvenience. Keep in mind that these updates are released progressively to the users, so it may take some time before you receive it. Make sure to sync your device regularly. 

@Laceyr85 If you already tried these procedures mentioned earlier and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

@CurlsinCO @Swebby @Kent1968 @EJ_KC @LJT123 @Andy23 @Laceyr85 Could you please also let me know what is the clock face that you were using when you experienced this problem? Let me know if it's happening with other clock faces as well. This would be helpful for the team investigating this. 

I'll be around.

[Robert8884]

Have a new Fitbit Charge 5 and set it up yesterday on my Android device and everything was working fine until this afternoon. It still tracks my progress on my phone, but my fitbit has a black screen with five dots with a ted one in the middle. No matter how many times I tap on the screen it keeps bringing up the same dots with a red one in the middle. I can't bring up anything else. It just seems to be locked in this mode now.

[DavideFitbit]

Welcome to the Fitbit Community forums, @Robert8884. 

Thank you for sharing this information about the inconvenience that you've been experiencing with your Charge 5. 

Before considering other options, could you please confirm if you already tried the restart procedure with the method described here below? 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears. 

In addition, if you're still having this problem, please let me know what is name of the clock face that you were using when you experienced this behavior and if this is happening with other clock faces as well. 

Hope this helps, I'll be around.

[patriots3434]

im getting just 5 dots , i tried resetting it through the charger but still getting the dots. its not even 2 weeks old.

[DramaQueenDiva]

Hey @patriots3434,

Do you mind attaching a picture so we can see what's going on?