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Frozen screen Charge 5

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‎05-25-2022 06:14 - last edited on ‎05-25-2022 07:37 by Moderator Alum

‎05-25-2022 06:14 - last edited on ‎05-25-2022 07:37 by Moderator Alum

Sorry - now fixed! I just had to remove the device from the charger after following the steps below. Then it unfroze!

 

My screen is stuck on a screen which is showing battery power and the clock. I have tried to unfreeze it by pressing the small button on the flat end of the charger. After a few seconds the Fitbit logo comes up as if it has rebooted but then the same screen just appears again and I can’t swipe anyway to get off it.

Please help!

 

 


Moderator edit: subject updated for clarity

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‎05-25-2022 07:36

‎05-25-2022 07:36

Hi, I appreciate all the information that you've provided about this issue with your Charge 5, @Kaz54. 

 

It's good to know that your device started working again after you removed it from the charger and after the restart procedure. Thanks you for sharing this update! 

 

See you around.  

Davide | Italian and English Community Moderator, Fitbit


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