GPS/HR issue resolved with firmware update?

[Christopher1992]

Hello has the GPS/HR issue been resolved with the new firmware update?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, thank you for sharing that you're experiencing this inconvenience with the GPS and the heart rate, @Christopher1992. 

Could you please provide more details about the issue that you're referring to? This will help us to make sure we provide the accurate information. 

I'll be around.  

[olioli]

Hi @DavideFitbit,

I believe @Christopher1992 is referring to the concerns raised by DC Rainmaker in his in-depth review of the Charge 5 as well as multiple Fitbit community members, e.g.:

• https://community.fitbit.com/t5/Charge-5/Charge-5-issues-with-tracking-heart-rate-GPS-and-connection...
• https://community.fitbit.com/t5/Charge-5/Charge-5-GPS-not-connecting/td-p/4976261
• https://community.fitbit.com/t5/Charge-5/Charge-5-GPS-never-connects-or-maps-the-route/td-p/4980677
• https://community.fitbit.com/t5/Charge-5/Charge-5-Heart-rate-and-GPS-at-the-same-time/td-p/4972440

Does the new firmware update resolve this issue?

Can it even be solved via an update or is it a hardware limitation?

[DavideFitbit]

Hi, welcome to the Community forums, @olioli. 

There are some GPS and heart rate problems that are very different to each other and may have different troubleshooting steps that are recommended. 

For the specific problems that you mentioned, with GPS and heart rate, there are some troubleshooting steps that have been useful for some users. The team is aware of these inconveniences reported by some users and they continue to monitor the situation. If you already tried the basic trouble shooting steps provided the threads you mentioned earlier, I recommend that you get in touch with the Customer Support team here, so they can provide you with more information. 

Thank for taking the time to share your feedback about this.

Have a good day.