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Get up & Move Notification

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‎02-09-2022 08:29

‎02-09-2022 08:29

My get up and move notification stopped reminding me to move? I have it set hourly from 8am -5:00pm and I get no reminders. I thought initially it was because I started working out in the AM and getting around 9,000 steps before 6:30 am. But was sick on Monday & didn't work out, received no notifications to move? Why is this happening. Ideally I want to work out in the AM and get notification to move hourly no matter how many steps I have! Please help! TIA

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‎02-09-2022 14:56

‎02-09-2022 14:56

Hello @Cmassar 

 

The reminders to move should still happen no matter how many steps you got in earlier in the day as they are tied to those specific hours.

 

There are a couple of things you can check:  In the App on your phone, from the Today Screen, tap your profile picture, then Charge 5 and check that Reminders To Move is set to On.  If it isn't, switch to On and then sync your Charge 5.

 

On your Charge 5, scroll down from the Clock Face screen and check that DND and Sleep are switched off.

 

If the reminders are still not working, restart your device.  From the Clock Face screen, scroll down until you get to Settings, tap, then scroll up to Restart Device and follow the instructions.

 

I hope that helps a bit.

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