Hear rate monitor

[AlCoops]

less than a month old and my charge 5 has stopped tracking my heart rate, it is selected ON in the settings, there are no little lights flickering on the back. Any suggestions?

[Talahthas · Accepted solution]

@AlCoops Welcome back to the Fitbit community!

Sad to hear that your Charge 5 isn't working as expected. I'd suggest restarting your device as a first step by following these instructions:

1.) Connect your device to the charging cable which has to be connected to a power source.
2.) Press the button located on the USB plug of the charger 3 times within 8 seconds, holding each press for about 1 second(!).
3.) Wait 10 seconds or until the Fitbit logo appears.

If this doesn't work for you, please contact Fitbit support to get further assistance:

Fitbit Support Contact 

[AlCoops]

Thanks for the advice, thinking I'd seen a reset option in device settings I went for that first and it appears to have solved the problem.

Thanks again.

[Talahthas]

@AlCoops You're welcome, thanks for your positive feedback!

Have fun with your Charge 5, and if you do have any further questions, do not hesitate to come back!