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Heart Rate while jogging in place Charge 5

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‎12-22-2021 18:24 - last edited on ‎12-23-2021 08:40 by Moderator Alum

‎12-22-2021 18:24 - last edited on ‎12-23-2021 08:40 by Moderator Alum

I jog in place sometimes to get my steps and when I check my heart rate, sometimes it doesn't go above 100 and sometimes it hits 170, drops to 130 and goes higher again. I am not breathing hard or breaking a sweat. When I workout doing high intensity training, my heart rate is normally 125-150. This has happened with my Versa 2 and I just received my new Chrage 5 and it's doing the exact same thing. 

 

 


Moderator edit: subject updated for clarity

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‎12-23-2021 08:38

‎12-23-2021 08:38

Welcome to the Community forums, @kschuerman.  

 

Thank you for sharing all this information about what you've been experiencing with your Charge 5. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, since you already tried the basic troubleshooting steps to improve accuracy and you continue to experience the same behavior, I recommend that you continue the assistance process with them so they can let you know how to proceed. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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