Heart rate data not consistent Charge 5

[CityoPB]

Does anyone know why the heart rate data gathered during workouts isn't reflected in the overall heart rate data for the day? For example, in a workout my heart rate shows as reaching the high 170s but in the heart rate data for the day it shows no higher than 162.

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @CityoPB. 

Thanks for sharing this information about the issue you're experiencing with your Charge 5. 

Let me know if you've been having trouble to sync any other information to the app or if you've only seen it with the heart rate information. In the meantime, please try the following steps for the Fitbit app: 

1. Remove your Charge 5 from the Bluetooth settings.
2. Go to your phone's settings, tap Apps > Fitbit > Storage > Clear Cache (it may be different for iOS or other Android models). 
3. Go back one screen, tap Force Stop and uninstall the Fitbit app.
4. Reboot your phone.
5. Log back into your account and pull down on the screen to force a manual sync.
6. Try setting up your Charge as a new device in your account if you're still having this problem. 

Hope this helps, I'll be around. 

[bthep]

You're not the only one who has this issue. I myself have and two family friends have the same exact problem. I think it's either a software or hardware issue. 

[DavideFitbit]

@bthep Thanks for sharing that you've been experiencing the same inconvenience. 

Before considering other options, could you please provide a few more details and confirm if you already tried all the steps mentioned here earlier? 

I'll be around.