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Heart rate monitor not working Charge 5

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‎05-17-2022 16:14 - last edited on ‎05-18-2022 08:39 by Moderator Alum

‎05-17-2022 16:14 - last edited on ‎05-18-2022 08:39 by Moderator Alum

After a day in which the app on iPhone kept crashing, I now can access the app but the heart rate is no longer registering. It’s not a big deal but I would like to restart it if I could. It stopped recording my heart rate around noon. Any suggestions?

 

Update: Never mind.  As soon as I posted that, I took the FitBit off put it back in and now it’s working.

I think it’s just messing with me.

 

 


Moderator edit: subject updated for clarity

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‎05-18-2022 08:38 - edited ‎05-18-2022 08:39

‎05-18-2022 08:38 - edited ‎05-18-2022 08:39

Hi, I appreciate the information that you've shared about this issue with your Charge 5 and the heart rate information, @MaryBS. 

 

It's good to know that the device is working properly again. Thank you for taking the time to share this update! Let me know if you experience any problem again. 

 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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