Heart rate not working Charge 5

[miss-helico]

Heart rate is bot good i want to return it cause my old fit bit is better than the 5 😠 please fix it soon ! im on my sofa not moving my arm and it shows me 125 bpm so i taking it by myself its 67 bpm .. the prob it cause it follows the steps when we move and than is not ... very not accurate ! plead fix or ill return thx .

Moderator edit: format

[DavideFitbit]

Welcome to the Fitbit Community forums, @miss-helico.  

Thank you for sharing this information about the inconvenience you've been experiencing with your Charge 5. 

Before considering other options, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. 

In addition, I recommend that you try restarting the device using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Thanks again for taking the time to share your feedback and comments about this. The team continues to work to improve the quality of the Fitbit experience and your feedback is big part of that process. 

I'll be around. 

[DerekGo]

I also had inaccurate heart rate readings, however, I realized it was because of my wrist tattoo. I flipped my Charge 5 onto the inside of my wrist and it worked perfectly 

[miss-helico]

thx but i dont get tatoo anywhere 😕
i did all what they told me to do and it still not working well they need to make a big update on that ... many poeple get the same prob on heart rate and foot steps . 😓

MARIE-FRANCE

[DavideFitbit]

Welcome to the Fitbit Community forums, @DerekGo. 

Thank you for taking the time to share your experience with the heart rate feature. I'm sure this will be helpful for other users as well. 

@miss-helico Thank you for confirming that you already tried the troubleshooting steps suggested. I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed; please make sure to check your inbox.  

Have a good day.