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Heart rate not working Charge 5

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‎06-15-2022 10:53 - last edited on ‎06-16-2022 07:16 by Moderator Alum

‎06-15-2022 10:53 - last edited on ‎06-16-2022 07:16 by Moderator Alum

The heart rate stop working.  I completed all of the trouble shooting and nothing worked.  After doing the forget device and starting over it will not connect to my phone. I get past the "found it" part, but it never connects.  The "connecting to Fitbit" spins forever and it never shows up in the app.

 

 


Moderator edit: subject updated for clarity

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‎06-16-2022 07:15 - last edited on ‎02-19-2025 10:36 by Fitbit Moderator

‎06-16-2022 07:15 - last edited on ‎02-19-2025 10:36 by Fitbit Moderator

Hi, I appreciate all the information that you've provided about this issue with your Charge 5, @Sheila603.  

I noticed you mentioned that you already tried a few troubleshooting steps. Before considering other options, please make sure that you've exhausted all the steps listed here for problems with heart rate, as they have been useful for other users having similar problems. 

In addition, if you're still having this inconvenience to set up your device again in your account, please try the recommendations listed in this article as well. 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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