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Heartrate not syncing Charge 5

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‎01-15-2023 16:40 - last edited on ‎01-17-2023 05:56 by Moderator Alum

‎01-15-2023 16:40 - last edited on ‎01-17-2023 05:56 by Moderator Alum

When I'm on my tread climber, my Charge 5 shows 160bpm+/-, when I go to the app its only says I topped out at110bpm+/- and I'm not getting credit for peak. Anyone else have this issue?

 

 

Moderator edit: subject updated for clarity

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‎01-17-2023 05:55 - edited ‎01-17-2023 05:56

‎01-17-2023 05:55 - edited ‎01-17-2023 05:56

Hi, welcome back to the Community forums, @deadhorse.  

 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5. 

 

As you mentioned earlier, it seems this could be related to a syncing issue. Before considering other options, I recommend that you try restarting the device using the three pulse restart method: 

 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here and check if you continue to have the same problem. 

 

See you around in the Community. 

Davide | Italian and English Community Moderator, Fitbit


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