High & Low Heart Rate Notification Charge 5

[merlinshawn]

I don't receive any high or low heart rate notifications. I have the notifications turned on and the high is set to 100. There have been a few times where my heart rate has jumped to 100+ while sitting on the couch. The watch and the app show my heart rate is above 100, but I have never received a notification.

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Fitbit Community forums, @merlinshawn. 

I appreciate the information provided about this issue with your Charge 5. 

If you haven't done so already, please complete a three pulse restart following the steps listed here below:

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.
3. Wait 10 seconds or until the Fitbit logo appears.
3. If the device doesn’t restart, wait 15 seconds to try again.

In addition, you can also try turning Off the notifications and then turn them back On to see if you continue to have the same problem. Make sure the Do Not Disturb Mode and Sleep Mode features are also turned off. 

I'll be around.