help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Highlight notifications not working Charge 5

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-26-2022 04:07 - last edited on ‎04-26-2022 07:19 by Moderator Alum

‎04-26-2022 04:07 - last edited on ‎04-26-2022 07:19 by Moderator Alum

Both of the highlight notifications not working have tried several times  to find out why but still no joy.

 

 


Moderator edit: subject updated for clarity

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎04-26-2022 07:18 - last edited on ‎12-06-2024 09:06 by Fitbit Moderator

‎04-26-2022 07:18 - last edited on ‎12-06-2024 09:06 by Fitbit Moderator

Hello, welcome to the Fitbit Community forums, @Jg10.   

Thank you for all the information that you've provided regarding the problem that you've been experiencing with your Charge 5. 

Could you please provide a few more details about the notifications that you're not receiving? In the meantime, make sure to follow all the steps listed here to resolve problems with notifications, as this has been useful for other users experiencing similar problems. 

In addition to the steps mentioned earlier, make sure that you have the latest version of the Fitbit app installed and to check all the compatibility requirements here. Keep in mind that you need Android OS 8.0 or higher or Apple iOS 13 or higher on your phone and that you won’t see notifications on your Fitbit device if you turned on the Do Not disturb Icon or Sleep Mode. 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎04-26-2022 07:18 - last edited on ‎12-06-2024 09:06 by Fitbit Moderator

‎04-26-2022 07:18 - last edited on ‎12-06-2024 09:06 by Fitbit Moderator

Hello, welcome to the Fitbit Community forums, @Jg10.   

Thank you for all the information that you've provided regarding the problem that you've been experiencing with your Charge 5. 

Could you please provide a few more details about the notifications that you're not receiving? In the meantime, make sure to follow all the steps listed here to resolve problems with notifications, as this has been useful for other users experiencing similar problems. 

In addition to the steps mentioned earlier, make sure that you have the latest version of the Fitbit app installed and to check all the compatibility requirements here. Keep in mind that you need Android OS 8.0 or higher or Apple iOS 13 or higher on your phone and that you won’t see notifications on your Fitbit device if you turned on the Do Not disturb Icon or Sleep Mode. 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes