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Notifications and vibrations Charge 5

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‎04-24-2022 18:41 - last edited on ‎04-26-2022 07:10 by Moderator Alum

‎04-24-2022 18:41 - last edited on ‎04-26-2022 07:10 by Moderator Alum

My fairly new Charge 5 has only received notification of a text one time. Also, the past 2 days, my Fitbit did not vibrate when I reached my step goal. All of my settings have been checked. What's up? 

 

 


Moderator edit: subject updated for clarity

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‎04-26-2022 07:09 - last edited on ‎12-06-2024 09:06 by Fitbit Moderator

‎04-26-2022 07:09 - last edited on ‎12-06-2024 09:06 by Fitbit Moderator

Hi, I appreciate all the information about the problem you're experiencing with your Charge 5 and for confirming that you already checked the settings, @OhioJen.  

If you haven't done so already, please make sure that you've also followed all the steps listed here to resolve problems with notifications. This has been useful for other users experiencing something similar. 

In addition to the steps mentioned earlier, make sure that you have the latest version of the Fitbit app installed and to check all the compatibility requirements here. Keep in mind that you need Android OS 8.0 or higher or Apple iOS 13 or higher on your phone and that you won’t see notifications on your Fitbit device if you turned on the Do Not disturb Icon or Sleep Mode. 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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