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Hook and loop band for Charge 5

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‎05-26-2022 08:31 - last edited on ‎05-28-2022 07:33 by Moderator Alum

‎05-26-2022 08:31 - last edited on ‎05-28-2022 07:33 by Moderator Alum

fitbit2.jpgfitbit1.jpgReceived it today. I thought it looked really good on the shop website. BUT it does not show on the photos there that the velcro strap is visible. It is a very ugly look. I ordered the small one,maybe the large one would cover the velcro bit.

Tried to contact customer service to ask if I could have it replaced but no luck. They don;t answer direct questions and just talk around and are so not helpful.

 

 

Moderator edit: format

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‎05-28-2022 07:32 - last edited on ‎02-19-2025 16:27 by Fitbit Moderator

‎05-28-2022 07:32 - last edited on ‎02-19-2025 16:27 by Fitbit Moderator

Hi, welcome back to the Fitbit Community forums, @Cloudyuk.

Thank you for sharing your feedback about this specific wristband of the Charge 5. 

In this case it would be necessary to continue the assistance process with the Customer Support team so they can let you know what are the options available for you. I've been informed that you have indeed contacted them for further assistance and it seems they've provided you with some instructions. They will let you know how to proceed. 

Thanks again for all the information provided; our team is always working to enhance your experience and your feedback is a big part of that process. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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