How to stop add card notification?

[han88fia]

Anyone has experienced how to stop the notification to add card in Charge 5?  I don’t intend to activate card in Charge 5 wallet, and it becomes annoying this notification prompts each time we sync the device.

Moderator edit: format

[EJDeeS]

That did help me… for awhile. I only got messages occasionally for a week or so. Then my battery started dying suddenly and without warning. I was also getting more frequent messages to enter a card again, although they were not as often as earlier. But good luck to you!

[SmAshLem]

Hello Davide, Has there been a proper solve for this issue? The constant vibrations and notifications are so disrupting to my day/night that I cannot use the device for now. I have tried the suggested "fixes" and restarts and data clearing. Nothing has worked yet.  

[Belloanne]

Hi 

The 'add card' screen just stays forever and doesn't respond to any action, like tapping the 'got it' box below. It  just won't go away. I can't see the time or check anything. Please help. The tracker is virtually useless to me now.

[MEHoffman]

I put my wife's unit in a cabinet in case I need it, down the road.

[MissiRn]

it has been 2.5 years.  any resolution to keep the ADD CARD from popping up 10+ times a friggin day?  I have had the Charge 5 for almost a year now, and this just started 2 weeks ago.  Nothing has changed other than it had to be reset.

[eeporgs]

I have deactivated payments as suggested here at least 5 times today, rebooted, synced, and I’m still getting a buzz to add my card. 
i did. swim yesterday and followed the directions for that. It’s driving me nuts and made the device unusable. Thanks!

[JimmySunshine]

I note that it has been 6 months since your reply that FitBit is working on the issue. Surely it must be getting close to completion? My Charge 5 is pretty much unusable. Please get this fixed. 

[eeporgs]

Update 6/27 - I completely erased my data, disconnected it from my account, and reconnected. I'm still getting the stupid notification.

Please make it stop!

[Woodchuck123]

It's now almost a year since this last, "best answer" post. This issue just started happening with my Charge 5 a few days ago. I get the message with accompanying vibration 10 or more times per day/night, seemingly at random. I've even had to stop wearing it at night as the buzzing wakes me up. Is this still no fix?

[MissiRn]

Affecting me with the latest update.   Had been good til then.   Only had this device for 6months.   Other versions I had never had this annoying notification.   

[Kjones55]

This issue started this afternoon for my device. The notification has popped up immediately after dismissing it. Restarting my Charge 5 didn’t help. Customer support chat was a joke and useless. They’ll keep “looking at the issue but there might not be an immediate fix.” Well, obviously since this has been an issue for people for at least 11 months…

[IslenskuHetju]

This is really silly. How is there no solution? I’m not trying to scare Fitbit when I say this is so annoying I think I’m going to change brands. 

[cab12]

As someone who has worked in the tech industry as a programmer/developer,  I  can't understand the lack of urgency from fitbit to provide a fix. This is not a small defect. It is a major defect that makes the device essentially unusable. 

[BryanB13]

Hi,

Fitbit have zero interest in resolving this. I had the same issue come up after having to do a reset on a 13 month old Charge 5 to move it to a different user. Before the reset no issues, after the reset, constant "add card" messages and massively reduced battery life.

I contacted Fitbit and they asked for a copy of my receipt, I had to get a reprint of the receipt and by the time I replied they auto-closed the call without notifying me. I opened a new call and they said that my device was out of warranty and they would offer me a voucher to buy a new device at 35% off. I replied and said it was not acceptable, no reply, when I followed up after 6 days they had again auto-closed my call with no notification and no response to my last email.

Do not buy the Fitbit Charge 5, in fact do not buy a Fitbit device at all. Before the Charge 5 my Versa 2 died at also over just a year old. I am done with Fitbit.

Bryan

[cab12]

Recommendations for fitbit alternatives?

[BryanB13]

I'm looking at Garmin or Polar, what will work best for you depends on a lot of factors though. Lots of reviews out there to help you decide.

[EJDeeS]

This is so sad and disappointing. Fitbit was a terrific product and company, with great customer service for many years (until Google bought it??) I was a dedicated user since 2012 or 2014. But my Charge 5 died due to this problem and I was afraid to get a Fitbit again. I have switched to the Apple Watch SE and it’s great!

[Kjones55]

Update to mine: After contacting customer service again and going through 4 different restarts/ factory resets, the problem persisted. Since mine is only 7 months old and still under warranty, they're sending a new one. About an hour after submitting the online form, the notification stopped coming up as frequently. Now it's only about 5x per day, as opposed to 5x per 5 min... We'll see if the replacement 1) gets here anytime soon and 2) ends up developing the same issue

[Nickoa]

This prompt to add card only recently appeared on my charge i guess following a software update. Very shortly afterwards the battery needed charging and for a week or so the battery only lasted a day before needing another charge. It has now died completely and I cannot get it to respond at all. Have reset it both soft and hard but even left on the charger it remains totally dead. Has the software update killed it!? Can I have a replacement please it is only a couple of years old and at a guess reverse whatever update brought about the Add Card prompt as this seems to have initiated the problem - unless a pure coincidence !?

[EJDeeS]

Exactly what happened to me.  Sorry to say it, but your Fitbit is toast.