Inconsistent heart rate recording Charge 5

[Char4900]

My Charge 5 has been inconsistent in monitoring heart rate since I got it.

It rarely records sleep data & I have to turn the function on & off several times during a workout to get it monitoring.

I've attached a picture from today, so frustrating 😑 

 Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the forums @Char4900.

Thank you for sharing the inquiry and providing the screenshot regarding heart rate.

Before considering other options, let me know if you already tried restarting the device using the three pulse restart method mentioned in this article. 

In addition to the restart, please make sure to follow the recommendations listed in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, as this has been useful to other users who have experienced something similar.

Please, make sure to use the latest version of the Fitbit app.