Intermittent blank screen and "Add card" repeatedly appears

[Cobrasally]

I see many complaints similar to issues I'm having with my Charge 5.

The screen went blank. Following the recommendations found here, I tried the 3-press reset with no result. Then I tried the 15 second hard reset, which worked after 3rd try. Since then, it has repeatedly vibrated and "Add card" appears on screen. After this vibration/Add card occurs many times, the screen again goes blank, then randomly begins working again. This has been going on for 24 hours now. By the way, I've also tried changing the clock face.

It seems very coincidental that everyone who is experiencing these issues, has had their watch just over 12 months. Just like me.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Cobrasally .

I appreciate the information provided about the issue you're experiencing with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

Have a good day. 

[Cobrasally]

I was provided a code to use for 35% off a new Fitbit. Since original post, my Fitbit screen has gone permanently blank and it needs to be charged every 24 hours. It still collects data and syncs with the app. Apparently, one year is the lifespan of the Charge 5. Not thrilled, but I'll use the discount. Hopefully, the new one will last longer.

[SunsetRunner]

Waste of money.  Don't buy google or fit until they commit to support products.

[DavideFitbit]

@Cobrasally Thanks for your reply and for taking the time to share your experience with this. 

It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase. 

Thank you for taking the time to share your feedback regarding the quality; comments from users are always useful to continue to improving the quality of products and services.