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Interval workout Charge 5

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‎05-10-2023 06:04 - last edited on ‎06-07-2023 14:53 by Fitbit Moderator

‎05-10-2023 06:04 - last edited on ‎06-07-2023 14:53 by Fitbit Moderator

when i go to do CrossFit and set exercise mode to interval workout , it just keeps stopping on its own as i i have stopped exercising , do i need to keep pressing pause on rest periods or what ?

 

Moderator edit: clarified subject.

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‎05-13-2023 10:42 - edited ‎05-13-2023 10:43

‎05-13-2023 10:42 - edited ‎05-13-2023 10:43

Have you tried using it in any other exercise mode?  Mine isn't working in any exercise mode.  It will track for maybe a minute or two and then stop.  I've been contacting fitbit  for 2 months about this now.  They asked me for a video recording of what happens, so I changed my fitbit to Always Display while I was in Treadmill mode and video recorded it with my phone.  What happened was the screen went black, then it displayed the large fitbit logo, like it does when I reset it.  Then a few seconds later it goes back to the home screen as though it wasn't in exercise mode.  I am past frustrated.  I've been a fitbit user since 2013.  It looks like I'm going to have to move on to another tracker if they fix this soon.  

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‎06-08-2023 10:30

In response to Jazlyna

‎06-08-2023 10:30

It's good to see you around the community @Jazlyna, and welcome to the forums @Fingolfin.

@Jazlyna thanks for all the details provided regarding your Charge 5.

I've proceeded to send your information to the Customer Support team for further assistance with this, but I've been informed that you already got in touch with them and it seems they've provided you with some instructions. In this case, they will let you know how to proceed.

@Fingolfin please, try to perform a restart following the steps listed in this article. If you continue to have the same issue, please let me know. 

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