Is Charge 5 waterproof?

[Shirleysgc]

Is the fitbit Charge 5 waterproof

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Shirleysgc no, it's water resistant. Click to learn more

[MarreFitbit]

Hi there, @Shirleysgc. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post, we're here to address your inquiry! 

As @Odyssey13 has mentioned, most Fitbit devices are water-resistant to 50 meters. They're designed to be swimproof and stand up to even the sweatiest of workouts. See our user manuals for specifics as to whether your device is swimproof or splashproof. For more detailed information, see Can I swim or shower with my Fitbit device?

Keep in mind that not all of our accessory bands should get wet, like those made of leather, metal, and woven materials. For more information about wearing your Fitbit device, see our Wear and Care page.

Water resistance may diminish over time and can be negatively impacted by any of the following:

• Dropping the device.
• Exposing the device to soaps, shampoos, conditioners, perfume, insect repellent, lotions, or sunscreen.
• Exposing the device to high-velocity water (for example, during water sports).
  
  

If your device gets wet, it’s important to take it off and dry it well before putting it back on. If your device comes into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser (like Cetaphil) and dry it with a lint free-cloth.

[OregonKacey]

Took mine snorkeling and it died in minutes, even with the water lock on.    Attempts to restart have failed, so I would say no.  

[Shirleysgc]

I purchased my Fitbit in the UK in February 2022
Today I joined an Aqua Aerobics class, however the Fitbit id now no longer working.
Please advise

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[martinpconti]

No. Mine got caught in the rain and already lost funcionts like the vibration. It's a piece of chinese junk. Never getting another Fitbit product and making sure no one I know gets one.

[Alpen8]

It is advertised as "water-resistant to 50 meters" but, if you spend any time reading these help forums, it clearly is NOT.

If it's within warranty, Fitbit will replace it. Unfortunately, that still leaves you with another new Charge 5 that STILL can't be taken in the water. Some people have been through 2 or 3, each time having the same problem of it dying as soon as it gets wet. 

Very disappointing, and I can't believe the "false advertising" folks aren't all over this already. The Charge 5 has clearly been misrepresented. Time to move to a new vendor!

[Milourob]

NO!!! It says it is, mine died TODAY after swimming on my trip I am so disappointed. Search Charge 5 dead after swimming there are many of us whose charge 5 has died simply swimming : ( 

[Shirleysgc]

How do I claim. I bought the fitbit in the UK and live in South Africa

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