It frozed

[Csaba-for]

I have de Charge 5 from 6 day, but I hava multiple issues. First the notification didn't work properly, the calls and messages in 50% didn't appear on the notification. Another issue was that the sleeping was not registered, only 2 day he recognized the sleep.
And finally today it froze, is just black screen and 5 dots. I was trying to see the notification on the Charge 5, I tap the screen twice, nothing happened, I tapped again and it froze. And since then it stay like that. I took some pictures, video, if it's help.
Since it has no buttons or other options to restart, what can I do ?

[Wibby · Accepted solution]

Hello @Csaba-for 

If you want to reset it, you can do it from the charger.  Connect it to the charger and then press the button at the USB end 3 times.  That should make it restart.  Some people press it waiting a second or two between each press, and some people do it quickly.  Hopefully the Fitbit logo should come up and you can use it again.

Here’s a picture of the button.

 

I hope that helps you a bit.

[Csaba-for]

Thanks for you help, I didn't know that, when I get home, I will test it. But to sum, I kind of disappointed so far, to many issues in just a couple of days... or just I was unlucky with this one.