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Low battery too often! Help!

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‎08-04-2022 19:14

‎08-04-2022 19:14

Charge 5 new in January 2022 bought directly from Fitbit- barely holds a charge more than 36 hrs! The software was updated and since that time the battery life is pathetic! Help! 

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‎08-05-2022 04:09

‎08-05-2022 04:09

Hello @keszml 

 

Maybe restarting your Fitbit Tracker can help some. (No promises but certainly doesn’t hurt) You will not lose any data restarting your Fitbit. Go to the screen of your Charge 5 and swipe to the settings (gear wheel) and tap it. Now scroll down and tap Restart Device then tap restart. 

There are a few tips and setting changes you can make to extend the battery life of your Charge 5 as well. Tap here to see how: https://help.fitbit.com/articles/en_US/Help_article/2004.htm

 

😃 Hopefully this helps. Please let me know

 

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‎08-05-2022 10:22

‎08-05-2022 10:22

Hello @keszml and welcome to the Community.  This is a significant, ongoing issue with the Charge 5.  A restart is unlikely to help.

 

I'm moving this thread to the Charge 5 forum, a better fit.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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