I went for a walk today and had my Charge 5 and had the exercise set up as "walk." Didn't realized how low my battery was and the watch died when I was around 7100 steps, no problem since I just set up my phone to keep counting my steps with the mobile tracking on the Fitbit app. Once I reached around 9500 steps I decided to go home and charge my watch, at this point I'm like at 9800 steps, once the watch is charged I noticed the steps had gone back to what they were before my Charge 5 died, around 7100. The mobile tracking data is nowhere and I've tried everything to get it to sync back to what it was, I already disconnected and reconnected the device multiple times, logged out, restarted the devices (the Charge 5 and my phone), I uninstalled the app and nothing is working, the app is simply taking the information from the Charge 5 and forgetting about the mobile tracking data. Is there a fix for this? I can't even add the steps manually so I'm a bit frustrated with this. Thanks for your time!
