Multiple Issues: Screen Black

[OptimusSwine]

My screen will not turn on. I have cleaned the connections, used the button on the cable to restart, made sure the charging cable was snug and tried to charge from multiple connection points,  attempted to change the clock face from the app, and tried to remove the fitbit and readd it.

It is still tracking my steps via the app, oddly enough, but I cannot get the face to come on to save my life.

Shortly before this, I stopped getting buzzed for text messages/calls, and the screen stopped coming on when I moved my wrist (requiring me to tap the screen twice to wake it up).

Is it faulty? I have only had it 3 weeks. Thank you guys for your help!

[MRGFit]

Forgot to mention that by the time I was done today, trying to reset by pushing button 3 times on charger results in buzz, and Fitbit logo but nothing else...just black face.  Doesn't even show charging status when put on charger.  Very frustrating.

[Tbop72]

Mine has done that a few times now too. If I put it back on the charger it showed the battery was very low but I had just charged it recently and should not have been that low on battery!  

[Jilligirl]

Quite frankly, I think the Charger 5 is a dud.
I've had various fitbits over the years with no issues, but extremely
disappointed this time in the product and the technical support. I've asked
for a refund and will look at another brand.

[DavideFitbit]

Hi, thank you for all the comments and feedback that's been shared so far, @MRGFit @Jilligirl @Tbop72.  

Although users may still be experiencing this inconvenience with the display, it seems that most users have already contacted the Support team. I'm sorry to see that it wasn't possible to resolve the problem and that you had to ask for a refund. I appreciate all your comments and for taking the time to share your feedback. 

If you haven't done so already, please give us a call or chat with us and the Customer Support team will let you know how proceed. Click here to get connected. 

See you around. 

[Gasbrat]

Same problem as yellowcard123.
Wishing I would have bought Apple watch instead.

[Jilligirl]

I sent mine back for refund, not sure what I'll get instead, still doing
some research. It won't be an Apple, don't like them.

[Foxtrot9]

I have Charge 5 for about 2 weeks. Noticed it will hang/ black screen almost daily since I wear it - mostly at night while I'm sleeping. I didn't get the wake up buzz and when double taps and got nothing. The only way to get it to comes on again is connect it to the charger. I was online with Cust Svc a few times now. I've tried factory reset. It happened again last night. My phone said last sync was 2:13am. So I know that's when it hang. I'm sending it back today to fit bit so they can see exactly what I'm dealing with. I've flex which seem to be more reliable. 

[DavideFitbit]

Hi, welcome to the new users in Fitbit Community forums. 

Thank you for sharing that you're having the same inconvenience with your Charge 5. 

@Gasbrat Thank you for sharing your feedback. Before considering other options, let me know if you already tried all the troubleshooting steps mentioned here earlier. 

@Foxtrot9 I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

@Jilligirl Thank you for taking the time to share your feedback about the product as well. I'm sorry to see that you had to ask for a refund due to this inconvenience. 

Have a great day. 

[Jilligirl]

I upgraded from a Versa 2 to the Charger 5 but sent the Charger 5 back for
a refund and got a new Versa 2, it's working fine.

[Gasbrat]

DavideFitbit,

Unfortunately I tried for a 2 day period to get my brand new Charge5 updated and running properly.  I restarted both my phone and Fitbit several times.  I deleted the Charge5 from the app and even tried deleting and reinstalling the app.  Nothing worked and the screen remained blank with the exception of the Fitbit logo becoming present for a second or two after a hard restart.  Other than that; nothing.
I contacted Fitbit Support on Wednesday and Thursday of last week but still have had no response.
That being said, with my short experience with Fitbit and their support, I purchased an Apple Watch SE this morning.  Had it set up within minutes and it now resides on my wrist doing what it was designed to do.  No problem.
I purchased the Fitbit through Ebay in New condition, but the seller does not accept returns, so I am probably out the $$ I wasted on it. 
I doubt very much I will ever buy another Fitbit product.

I appreciate your attempt to help with these issues and I am truly sorry that things did not work out.  I hope that my experience, as well as the plethora of others that are having the same problems, will resonate within Fitbit marketing and serve as a reminder of what happens when you market an inferior or untested product.

[pajuboy]

Same problem black screen with white dots, nothing I could do to get screen working. Try charging to see if it would sync up.  The Fitbit is sending information to my phone...

I bought 1st Charge 5 approx. 11/20/21, on 12/14/21 the screen went black.   I took it back to Costco, got a refund, they didn't have Charge 5 in stock.  Same day went to Kohl's bought  2nd Charge 5 at Kohl's 12/14/21...

Today 1/10/22 the screen did the same thing screen black with white dots across top.  At Kohl's it was difficult to get a refund, they said 2 weeks, but 30 days on website for electronics.  I called and talked to a customer rep.  they told me there was no record of this kind of problem with the Charge 5, just an islolated problem...well 2 out of 2 Charge 5's

for me in about 50 days, seem like its a problem.  I have used Fitbit products for 6 years 

-------------

I had a Charge 4 that broke right where the band connects to the watch, I had the Charge 4 for 11 and half months.  I Took back to Costco 11/20/21, they take everything back up to a year.  I like all the new features of the new generation Charge Fitbit, but they don't seem work properly, after buying 2 Charge 5's, that ftoze black screen.   My Fitbit 2 still works good, so does Charge 3 that i gave away.

If I buy another Charge 5 that is defective, I will never buy Fitbit products again

[DavideFitbit]

Hi everyone, thank you for all your replies, and welcome to the new users in the forums. 

@Jilligirl That's good news, thank you for sharing this update! 

@Gasbrat Thank you for taking the time to share your feedback about this. I'm sorry to see that you had to purchase a different product due to this inconvenience. If possible, I'd still recommend that you continue the communication with the Customer Support team to evaluate your options; make sure to chat with us or give us a call for immediate response. Click here to get connected

@pajuboy Thank you for sharing your experienced with the device as well. I've been informed that you have indeed contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. Thanks again for sharing your feedback. 

See you around. 

[RJale]

One day old and everything went fine on the day1 and day2 started the Same issue, suddenly it went to black screen with few dots on top of the screen.

not able to restart at all.  

[DavideFitbit]

Welcome to the Fitbit Community forums, @RJale. 

Thank you for confirming that you're having the same problem with your Charge 5 and that you can't complete the restart procedure. 

It seems that you already contacted the Customer Support team for further assistance with this. In this case, they will provide you with more instructions. 

See you around. 

[Jilligirl]

Returned it, got a refund and brought another brand of watch

[Getwektjuniah]

Tried this too when I encountered this problem and it fixed it. Highly recommend anyone experiencing the black screen issue try this before going through any sort of return/warranty process 

[Linda2022]

My Charge 5 had a blank screen after the first night. I had to put it on the charger for a short while to get it to light up, despite the fact that it was still charged above 90%. Did not record sleep accurately or not at all, except for one time. I have had this less than a week. Now it will not start up at all, even after trying the reset button sequence on the charger cable MANY times. Just black, nothing. My third Fitbit, not impressed.

[DavideFitbit]

Hi, thank you for sharing all this information about this issue with the display and welcome to the new users in the Community. 

@Jilligirl I'm sorry to see that it wasn't possible to resolve the problem with the screen and that you had to return your device due to this inconvenience. Thank you for sharing this update. 

@Getwektjuniah That's great news, thank you for sharing your experience with this problem and for confirming that you were able to resolve it.

@Linda2022 I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

I appreciate all the information that you've shared about the product and the team continues to work to improve the Fitbit experience. 

See you around.