My Charge 5 doesn't turn on

[Winnie63]

Charge 5 suddenly turned off. Black screen. Have tried rebooting, Uninstalling and reinstalling, rebooting phone, checking the updates are current (they are). It won't sync, won't link with Bluetooth.  Have tried turning Bluetooth off and on again. Am stumped.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Winnie63.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 5. Thank you for trying to get them resolved before contacting us.

To resolve battery issues, we recommend following these troubleshooting steps.

If after following our instructions your Tracker still doesn't turn on, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Winnie63]

Hi, thank you for your email. I tried changing the charger for the USB
port. Plugged it into a different unused socket. The watch vibrates but
remains the same. No icons, no lights, just a black screen. I also left it
on charge for 30 minutes and tried the back button × 3. But still only a
vibration and no screen activity.

Anne

[EdsonFitbit]

Thanks for your response, @Winnie63.

In this case, you can reach out Customer Support through the link shared above. They will do their best to provide a high level of support.

Have a nice day.

[Winnie63]

Hi, well my Charge 5 has life after all. I have been on holiday, came home
today. I thought I would give it one more chance, and plugged it in.
Instant icon. Then 0% battery. It's now charging. Go figure. Thanks for
your help.

Anne aka Winnie 63

[Krissy_B]

I have this exact problem, happened after going swimming. 

[EdsonFitbit]

Thanks for the update, @Winnie63.

I'm glad to hear that your Fitbit Charge 5 is working fine again. Thank you for letting us know.

Welcome to the Fitbit Community, @Krissy_B.

Thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[Winnie63]

Hi, unfortunately it only charged to 47%, then the battery wouldn't hold
the charge, and it went back to 0 - 1%. I took it back to my local JB HiFi,
and they tried to charge it with a different charger, but had no success.
They told me it was most probably a faulty battery. I didn't buy it from
them, but am now in possession of a receipt from the shop I did buy it from
4 months ago. So I will take it in when I get a chance. Thanks for your
help.

[NVBishop]

My charge doesn’t work either..screen doesn’t work either..followed everything that customer service recommended..still doesn’t work…customer service is now unavailable..do I just throw it away..incredible that we are just treated like this..Any help out there?

[Winnie63]

What I did initially, was to follow all the instructions but all the watch
would do was vibrate. No icons at all. I left it for about 2 days then
thought I would give it one more go. By now the battery had run down, the
icon came up and it started to charge. It got to 47% then died again. So
leave it uncharging for a couple of days, then see if it begins to
recharge. It may do the same as mine or you might be lucky and get it going
again. When mine lost the charge I took it into JB HiFi and asked if they
could check it for me. It appears that the battery is stuffed. It is still
under warranty, but I have moved back to NZ from Sydney and had lost the
receipt in the move. Luckily the shop in Sydney has kindly emailed me a
copy of my receipt so I will take it into the shop tomorrow and hopefully
they can sort it out for me.

Good luck

Winnie63

[NVBishop]

I have a blank screen I have tried all the advice and still nothing..any suggestions as to what I should do ?

[Krissy_B]

I got in touch with Customer Support and my Fitbit is still under warranty so they are sending me a new one.

Just try CS again, I'm sure they will be very helpful. I tried the chat initially but had problems with it, so just rang them instead. 

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Thanks for the recommendation @Winnie63 !

Very helpful.  

[Winnie63]

Yes, I got a new one from JB Hi Fi too, so all is good.

Cheers