My Charge 5 has stoped working

[Roxy66]

My Charge 5 has stoped working, it's completely Dead. The last time it worked was on yesterday morning (6 Feb 23), until around 12 pm when it showed the battery drained to 15% after being charged that morning to 100%. I did do the firmware update on 01 Feb 23, bc I forgot to do it before. Anyway, the watch is completely Dead and it no longer charge at all.

[DavideFitbit]

Welcome to the Community forums, @Roxy66. 

Thank you for sharing that you've having this inconvenience with your Charge 5 device and that you already tried a few troubleshooting steps. 

If you haven't done so already, please complete the steps listed here below: 

already tried to complete the 3 pulse restart procedure and you continue to experience the same problem, please try these additional steps that have been useful for other users:  

1. Complete the 3 pulse restart procedure.
2. Please follow these steps in case you're having trouble to charge your device. 
3. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
4. If you  can't sync, tap on your profile picture > Charge 5 > Tile to see if a firmware banner appears. 
5. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

[rcw49]

my Charge 5 has been in the fritz since 2/6 at around 8am est. tried hard reset repeatedly. on/off with bluetooth..finaly “forgot” device—have a charge 2 that has worked fine throughout. now with a charge the charge 5 is showing a white “x” in a red circle…what is up? what can i do? is device done.

Moderator edit: format

[DavideFitbit]

@rcw49 Thanks for sharing that you've been having a similar problem with your Charge 5. 

Could you please confirm if you already tried all the steps shared here previously? Let me know if you're able to change the clock face and if you continue to see the white X and the red circle afterwards. 

[rcw49]

I have tried all of those things.  The Charge 5 is dead….I’m using my old Charge 2 now and with its limitations that’s fine.  I’ve had this Charge 5 for about a year and loved it.  Went out for my morning walk on 10/6 and all was a well.  Buy the time I got back all hell had broken loose.    I’m a long time Fitbit owner.  This is very frustrating.  Should I send it back to you to look at?   rcw49 

[rcw49]

NO ANSWER???????   LAST FITBIT I EVER OWN….