My Charge 5 is coming up with a bright screen and keeps glitching

[jacksxnfree]

Charge 5 keeps coming up with a bright blank screen, I’ve tried resetting several times with no luck 

Moderator edit: format

[DavideFitbit]

Welcome to the Community forums, @jacksxnfree. 

I appreciate the information that you've shared about this inconvenience with your Charge 5 device and for confirming that you already tried the restart. 

If you already tried to complete the 3 pulse restart procedure and you continue to experience the same problem, please try these additional steps that have been useful for other users:  

1. Please sync your device in the Fitbit app. 
2. If you  can't sync:
   • Remove the device in the Fitbit app.
   • Uninstall and reinstall the Fitbit app.
   • Set up the device again.
3. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Hope this helps, I'll be around.