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My Charge 5 is resetting frequently

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‎05-30-2022 05:45 - last edited on ‎05-30-2022 19:23 by Fitbit Moderator

‎05-30-2022 05:45 - last edited on ‎05-30-2022 19:23 by Fitbit Moderator

My charge 5 needs Constantly Reset with Blank Screen and 5 dots at the top. Resetting and changing the watch face works bring it back to life, but this has to be done on a frequent basis. Normally, it’s every couple of days. 

Is there a fix so that the watch doesn’t need to be consistently reset?

 

Moderator edit: updated subject for clarity

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‎05-30-2022 19:20

‎05-30-2022 19:20

Welcome to the Fitbit Community, @BluT.

 

I’m sorry to hear about the difficulties you experienced with your Fitbit Charge 5. Thank you for trying to get them resolved before contacting us.

 

If you haven't done so, please try to set up your Tracker as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1653963531460.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

In addition, there are two ways to restart your Charge 5, please try both ways by following the instructions in this article.

 

Hope this helps.

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