help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Charge 5 order is taking too long

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-26-2023 14:07 - last edited on ‎08-27-2023 04:11 by Fitbit Moderator

‎08-26-2023 14:07 - last edited on ‎08-27-2023 04:11 by Fitbit Moderator

Loved my fitbit charge 5.  However, battery died almost immediately after warranty expired.  Ordered a new device and Fitbit cant deliver to me; has changed delivery date multiple times and lied twice.  Very frustrating.

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎08-27-2023 04:15 - edited ‎08-27-2023 04:29

‎08-27-2023 04:15 - edited ‎08-27-2023 04:29

Hi there, @rpmfb. Welcome to the Fitbit Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please note this kind of inquiries is handled with our Customer Support only. Since you have reported this matter to them already, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

As advised, you’ll receive an email with your tracking information. If your email address is associated with a Google account, you can check the status of your order there. Please feel free to contact our team back so they can clarify any doubt. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes