My Charge 5 quit working again.

[SunsetRunner]

• What is up with the Charge 5, Are other people having problems with theirs? I went three weeks once before they fixed the problem. And now my screen is totally black. It acts like. I have no power to it but yet? It tells me on my phone that the battery is fully charged. Is it time for me to trash Fitbit and find a different company?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, thank you for the details provided about the issues you're experiencing with the Charge 5, @SunsetRunner.

There are a few steps that are usually helpful with display related issues. If you haven't done so already, please try the following as well: 

1. Complete the 3 pulse restart procedure using the charging cable. 
2. Follow these steps in case you're having trouble to charge your device. 
3. Sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
4. If you  can't sync, tap on your profile picture > Charge 5 > Tile to see if a firmware banner appears. 
5. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

[SunsetRunner]

I give up, Why should I have to keep fixing this thing. is it that badly
designed. Please fix it, Replace it, Or do something within the next week
or I will cancel my subscription, And I will write a review. Thank you for
your understanding.

[OffToBadStart]

Same issue for me, except it sounds like you got at least one use out of yours. Mine gave up the ghost before my first run with it ended. Add my review to the pile if this doesn't get resolved.

[DavideFitbit]

@SunsetRunner Thank you for your reply. 

I'm sorry to see that you continue to have the same problem with your Charge 5. Please know that all your comments and feedback are greatly appreciated. Keep in mind that it will be necessary to exhaust all troubleshooting options available to confirm if this can be resolved or to look for alternative options. Let me know if you're able to complete the steps mentioned earlier or if you already tried them and they were not successful. 

@OffToBadStart I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

[RUBYEE]

I am having the same problem.  It started today.  Display is completely black.  Fitbit is 98% charged and I have restarted it twice.  Device is synced but it did not count any steps since noon (5 hours ago).  Display works when connected to charger and device can only be restarted when connected to charger.  I'm heading out for a walk to see if it counts steps after sync and restart.

Update, bluetooth and phone can't find Fitbit.

[Jazzmax]

Exactly the Same issues and even time Frame. 
Problem, occured Around, This Afternoon so approximately 7-8 hours ago. Like in the comments from the user above.

I tried all the Steps mentioned above, still the Display Remains black and tries to switch on  but it becomes clear it is not working.

Changing the Surface, also  does not make any difference. 

I have to agree that it becomes very annoying! It is my fifth Fitbit device, however, I never had one that lasted for longer than 1 1/2 years until I had to buy a new one.

This time I’m also willing to change companies if necessary, maybe even investing into an Apple Watch, it becomes too annoying at times.

[DavideFitbit]

@RUBYEE @Jazzmax Thanks for all the details provided and for confirming that you already tried the steps suggested earlier.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. In this case, they will let you know how to proceed. 

[SunsetRunner]

I have canceled my subscription your product is a defect I believe.

[DavideFitbit]

Thank you for the feedback provided. 

Our team is always working to improve the Fitbit  experience and your feedback is a big part of that process. This is definitely helpful to continue working on improvements to products and services.