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My Charge 5 turns off and it doesn't sync

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‎06-17-2022 10:50 - last edited on ‎07-20-2022 18:04 by Fitbit Moderator

‎06-17-2022 10:50 - last edited on ‎07-20-2022 18:04 by Fitbit Moderator

I have had the Charge 5 for about a month now. First issue was that it kept going to sleep and was not responding to wrist turn nor tap.  Read here to plug it on the charger until i saw the fitbit image . Ok - works. But now this is something constant.

In addition, it will stop working daily. For example today: had to use the charger to get it to work. Then went for a walk and it was ok. It then stopped  -- time  stood still! No synching. Clock not working.

I am seriously thinking of returning it.

Any comments form this crowd before I do?

and if so - should I forget about the Charge 5 and get something else.

 

Moderator edit: updated subject for clarity

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‎07-20-2022 18:03

‎07-20-2022 18:03

Welcome to the Fitbit Community, @SunsetRunner.

 

Thank you for informing us about the difficulties you experienced with your Fitbit Charge 5 and for the troubleshooting steps you’ve performed.

 

If you have restarted your Tracker by following the 2 ways as instructed in this article without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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