My Fitbit Charge 5 is no longer charging

[Kimannejen30]

My charge 5 won't charge anymore. I tried to hit the reset button on the plug for 1 sec 3 times however that didn't work. The fitbit symbol pops on for a second and goes away

[EstuardoFitbit]

Hey there @Kimannejen30, welcome to the Community. 

So based on the steps you have done and the situation described, it seems that your device does not have enough battery to stay on. This may be caused by connectivity issues with the charging cable.

Please try cleaning the back of the device and the charging cable following the steps described here. 

[Kimannejen30]

Hi I tried that and it didn't work. I honestly just switched back to my charge 2. Which hasn't been charged in years but I charged it up and it works. I

[EstuardoFitbit]

Hello there @Kimannejen30. thanks for coming back!

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps.

I've been informed that you were able to get in touch with the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. If you have any other questions or concerns, please feel free to contact the team back.

[Kimannejen30]

Thanks but the only thing they tried to do was sell me a new fitbit. Let me tell you if this one stopped working after 2 years I will never waste my money only another one. I mean unless you all offer like a 5 year warranty. So I'll just use my old Charge 2 until it breaks and that's it for me and fitbit. After the challenges were taken away there really isn't a point to having an actual fitbit anyway.

[EstuardoFitbit]

Hello @Kimannejen30, I understand your frustration. 

We value your feedback and will share it with the appropriate teams.

Thank you for your honesty. 

[Kimannejen30]

Thank you 

[EstuardoFitbit]

You're very welcome @Kimannejen30!