My Fitbit Charge 5 will not start

[Pyhasalmi]

My fitbit charge 5 won't start.

This Friday I puted my Fitbit charge 5 to the charger and during the charge something happend. Now only the Fitbit logo shows, as if Charge 5 is trying to start  but can't. 

I've tried to restart it  but it doesn't work.

Any ideas?

Moderator Edit: Formatting.

[Gagniel]

I’m having the same problem. It started yesterday and worked, but did not hold the charge more than 24 hours, and now all I see is the logo.

[Parrishfk]

Same issue. Only showing the fitbit symbol. And this morning there was a red x on the screen. It briefly showed the normal face and the fitbit logo. Been like this all day

[Amberleygirl]

I’m having a similar problem with my Charge 5. It seems like it is trying to start but cannot. I’ve tried restarting it and doing a factory reset but I can’t, the watch just won’t start and then I get a red circle with a X. It is just out of warranty. Help!

[Pyhasalmi]

I've contacted the Swedish customservice. Hope to get answer today.

[Tiger_lily5]

Same issue. Practically bricked. The HR stopped working on Monday. I’ve reset it a number of times. Now it burns through the battery in hours, randomly shows the watch screen, and still no sleep or HR data. I bought mine on Amazon, but apparently it was through an unauthorized reseller, so Fitbit won’t honor the warranty. It’s only 8mos old.

I’m thoroughly fed up. I’ve been a loyal user for almost a decade. 🤯

[Davidm1969]

Same issue.. just have Fitbit logo. Tried a reset numerous times. Had enough, bought a Garmin. By the way you get 10% off electricals at Argos by putting a discount code in, but offer finishes 04/06/24. Recent changes to Fitbit clearly appears to have failed 

[SunsetRunner]

Ordered a samsung 6 classic from Costco. If it stops working, regardless of warranty status, I can take it and the receipt to any Costco for a full refund. No more annual fitbit bricks.

[Pyhasalmi]

Update 

I contacted the Swedish custom service and after trying to do a factory reset (?) without any result they said I could order a new. 

If I get the same problem within a year (again) I will NOT get a new Fitbit...

[Amberleygirl]

Hi Pyhasalmi, may I ask, was your within warranty?