help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My charge 5 will not hold a charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-07-2022 13:25

‎06-07-2022 13:25

My charge 5 will not hold a charge. I have cleaned the back of it and checked my charger. Also I have reset it 3 times and nothing works! Can I please send it in to be fixed or exchanged? It is still under warranty!

Best Answer
1 REPLY 1

‎06-07-2022 23:31

‎06-07-2022 23:31

I have the same issue. Been on to the Fitbit people three times. Now they offered me a refund but I need to send everything back and wait   I have turned off all the features they said. Not sure why I upgraded now 

Best Answer