My experience with Charge 5 and Customer Service

[OAT5585]

Buyer beware.  I have had three Fitbits over the past four years and they do not last.  They have not been damaged / just normal wear.  They do suddenly lose battery power overnight.  Most devices slowly lose battery life, but Fitbit changes quickly and often just after the warranty expires.  I don't believe it is a hardware problem, it points to a software problem.  Support has no resolution or fix - only to recommend buying a new one.  I would not be proud selling these products.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @OAT5585. Welcome to the Fitbit Community Forums. Thanks for sharing the details about the inconvenience with your Charge 5. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen you were offered a discount towards a new Fitbit device and I'd like to take the time to answer (probably) your inquiry regarding why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product.

With that being said, please note our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Even though, I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case.