My experience with Charge 5 and Customer Service

[Sam20141212]

Suddenly 2days back my Fitbit started acting on me where the time, numbers were flickering, multi multicolor and in two days after that my Fitbit charge five screen is completely white. I know it made some vibrations. Not sure if it’s still tracks but I can’t see anything. I did everything what I can do to change the clock sync up. Everything is OK but I can’t do anything as the screen is white does Fitbit do anything to disable the device or they have some limit on how long this charge five can be on somebody’s hand so they can sell charge six similar thing happened to me when I had charged for that it suddenly started acting up and it died in couple of days, so I had to buy charge five and I have the similar experience on charge five now that they are pushing me to buy charge six by deactivating or disabling, or having to end some software or  the screen problem this is very weird . I did call customer service. They asked me to reset by tapping three times on the charger and all that thing but it didn’t work out and now I heard back from the customer service that I am out of warranty of one year now I have to buy the new Fitbit, which is very weird and does not make sense I am not gonna be using Fitbit again as it’s the second experience I have which charge for couple of years back and now same thing we charged five guys this Fitbit are not reliable devices …

let me know if you have any other suggestion that I have to do to make my charge five work

thx

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Sam20141212. Welcome to the Fitbit Community Forums. I'm sorry to hear about your recent experience with your Charge 5 and our Support Team. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. I've seen they are still helping you with this situation and have provided new details on this process.

Note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. They will tell you what's next! 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty