help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My experience with Charge 5 and Customer Service

‎05-03-2024 01:03 - last edited on ‎05-03-2024 04:10 by Fitbit Moderator

‎05-03-2024 01:03 - last edited on ‎05-03-2024 04:10 by Fitbit Moderator

Dreadful customer care. Since Feb this year been contacting fitbit as I don't receive low battery or achievment notifications or emails. Had contact with over 12 people they do the same thing over and over then shut my case without solving the problem

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎05-13-2024 01:32

‎05-13-2024 01:32

Still waiting for a resolution. Still being shut down by tech departments. Emails to C.E.O not answered. Daily emails for progress update ignored generated email informing me the case has been closed.

 

Best Answer
0 Votes