My experience with Charge 5 and Customer Service

[Lfairway]

Charge 5 will not hold a charge once charged will only show the clock face I've tried everything recommended by Fitbit forum and help desk. I bought the Charge 5 in September 2023 off Amazon Fitbit will not honor the warranty because it says it is not an authorized reseller and the reseller has a 30 day return policy and does not honor the warranty. Total BS i am done with Fitbit after wearing one for years. 


Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Lfairway. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not working. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Regarding your inquiry about Amazon, please keep in mind that many things are sold by Amazon, but more than half of the stuff is sold by third party sellers. We provide support for your Fitbit device, but when it comes to reviewing your warranty, we provide a warranty if the Fitbit device was sold by Amazon or by Heartrate Monitors as  the warranty covers Fitbit products purchased directly from fitbit.com or an authorized retailer. We advise contacting the seller from whom you purchased the product for further assistance. 

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty