My experience with Charge 5 and Customer Service

[Servicesuks]

Had my Charge 5 for about 9 months.  Amazon nor Fitbit will honor the one year warranty.  Just pass the buck to each other and will not resolve the issue.

Moderator Edit: Clarified subject

[LZeeW]

Hi @Servicesuks .  Amazon is an authorized retailer for Fitbit products.  This protects you, as a consumer, from getting a counterfeit device.  But Amazon is a marketplace site.  Many, many items are sold by third party sellers.  An item must be marked “Shipped and Sold by Amazon” for warranty protection.  Your Amazon account history has your purchase details.

[MarreFitbit]

Hi there, @Servicesuks. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. We‘re taking into consideration your comments and sentiments with regards to our products and services. @LZeeW Thanks for your input!

Regarding your inquiry about Amazon, please keep in mind that many things are sold by Amazon, but more than half of the stuff is sold by third party sellers. We provide support for your Fitbit device, but when it comes to reviewing your warranty, we provide a warranty if the Fitbit device was sold by Amazon or by Heartrate Monitors as  the warranty covers Fitbit products purchased directly from fitbit.com or an authorized retailer. We advise contacting the seller from whom you purchased the product for further assistance. 

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty