My experience with Charge 5 and Customer Service

[DawnDeeDee]

My first fitbit stopped working after approx 18 months and I was sent a replacement, which stopped working after approx 18 months. Reporting it to Fitbit, I am very disappointed in their response. Mine was a replacement fitbit, sent after the first one stopped working, therefore a NEW fitbit which should be in warranty. 

So two fitbits, both stopped working after about 18 months. That is not a great record for their devices!

I was sent a discount code to purchase another one. I will not be purchasing another fitbit for it to break in 18 months and go through this rigmarole again!

I feel I should be receiving a FREE replacement, not a discount code. It is their product which is faulty and that is not my fault!

Very very poor customer service!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @DawnDeeDee. It's nice to see you around the Fitbit Community Forums. I'm sorry to hear that your Charge 5 has stopped working. We‘re taking your comments and sentiments in regards to our products into consideration.

As you mentioned, I've seen you contacted our Support Team before posting here and they've already assisted you. Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance!