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My experience with Charge 5 and Customer Service

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‎07-13-2023 05:45 - last edited on ‎07-13-2023 08:35 by Fitbit Moderator

‎07-13-2023 05:45 - last edited on ‎07-13-2023 08:35 by Fitbit Moderator

My Charge 5 stopped working after 3 months.    On July 4th I was informed that order was placed for a replacement. Now the watch is on backorder and won't be shipped until August 4th. It came overnight when I ordered it the first time. With what I am reading about this watch, and it's shoddy performance, I find it hard to believe it is out of stock. I have had three fitbits since 2010. The newer the watch the worse the performance. 


Moderator Edit: Clarified subject

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6 REPLIES 6

‎07-13-2023 08:38

‎07-13-2023 08:38

Hi there, @Lselimos. Welcome to the Fitbit Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Maria | Community Moderator, Fitbit


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Best Answer

‎08-05-2023 13:54

‎08-05-2023 13:54

I am in the same situation, but now the replacement order shows 'on backorder' without mention of August 4th any longer. Did you receive yours?

Best Answer

‎08-06-2023 07:14

‎08-06-2023 07:14

Same situation here too.

Without any notification on when the device will be shipped, I'm seriously considering getting something completely different.

Best Answer

‎08-08-2023 09:02

‎08-08-2023 09:02

Same here. If they just keep us waiting forever, then what’s the different from the thing just broke off without a warranty? Can we file a complaint somewhere?

Best Answer

‎08-09-2023 06:55

In response to Jordi60

‎08-09-2023 06:55

Yes. 4 days ago.

Hope it lasts longer than 3 months.. 

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0 Votes

‎08-09-2023 07:02

In response to Lselimos

‎08-09-2023 07:02

Thanks, hopefully mine will be coming soon as well...

Best Answer