My experience with Charge 5 and Customer Service

[Suey25]

Ordered a Charge 5 in August and at the time of ordering I could select a lock and hoop wristband free. I received the tracker but not the strap. When I asked if this was to follow customer services have denied all knowledge and have asked for proof. Can't give them proof as the promotion is no longer running. Anyone else encountered this?

Moderator Edit: Clarified subject

[DramaQueenDiva]

You need to continue to work with the original retailer.  Fitbit can't honor offers offered by other retailers.  Even if you got the device through Amazon, not all vendors on Amazon are authorized Fitbit retailers.

[Suey25 · Accepted solution]

Hi,

Thanks for your reply,  but I ordered via the official Fitbit website. I contacted customer service via chat  but they don't seem interested. 

[SunsetRunner]

Unfortunately title "Charge 5 sucks" is apparently not allowed 😞

Had charge 5 for 11 months, then screen broke, would not light up anymore but device would vibrate. Withing 10 days got a replacement. Replacement broke withing a month, would not light up nor vibrate.

The amazing options I was offered are:

Get a replacement, though it's on back order and can be shipped in 2 months time.

Order  another model at a discount price

Fitbit sucks so bad, it's difficult to express my disappointment fully!

I hope the company either fix their manufacturing issues, figures out how to run the business while having manufacturing issues or go bankropt already.

Have a beautiful day!!