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My experience with Charge 5 and Customer Service

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‎09-25-2023 04:55 - last edited on ‎09-25-2023 06:21 by Fitbit Moderator

‎09-25-2023 04:55 - last edited on ‎09-25-2023 06:21 by Fitbit Moderator

I have used my Fitbit Charge 5 for around 1.5 years only. After serious consideration between all the brands, I figured that despite having to subscribe to the premium features, this will be worth it. A friend of mine told me about how his Fitbit broke down after 2 years, I did not listen. I promoted the product to more of my friends, at least 7 friends and family followed my advice because I have done my research on things.

YET IN JUST LESS THAN 2 YEARS, ITS GONE BAD. Customer service was just not helping. This is ridiculous. Maybe its time, competitors are making 14 day battery, with meditation, HRV, and sleep coaches, with no subscription and probably better customer service. so disappointed. please help.

Moderator Edit: Clarified subject

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‎09-25-2023 06:25

‎09-25-2023 06:25

Hi there, @runaryorun. Thanks for stopping by in the Fitbit Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please note our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Even though, I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case. 

Maria | Community Moderator, Fitbit


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‎09-29-2023 05:05

In response to MarreFitbit

‎09-29-2023 05:05

its ridiculous to have no repair option whatsoever. buying the device for 160 bucks and 10 dollar subscription every month equals to 20 dollars. I might as well get some other band that is built for pro athlete all the way. Can you at least refund my premium membership? or how can i get the discount? i dont really think im getting a new one with this kind of experience.

 

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