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My experience with Charge 5 and Customer Service

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‎10-30-2023 19:16 - last edited on ‎10-31-2023 04:40 by Fitbit Moderator

‎10-30-2023 19:16 - last edited on ‎10-31-2023 04:40 by Fitbit Moderator

I was extremely happy with my charge 5 until the Fitbit app update. My battery life for my Fitbit Charge 5 went from 4-5 days to less than 6 hours. Now my Charge 5 is now completely unusable. Bricked from what I read by other users. The screen shows the fitbit symbol but will not open or reboot. I purchased less than a year ago and waiting for customer support response since they were not able to help me with my current device. Hope my wife's charge 5 does not have the same issue.  

Moderator Edit: Clarified subject

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3 REPLIES 3

‎10-31-2023 04:44

‎10-31-2023 04:44

Hi there, @Why-update. Welcome to the Fitbit Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Even though I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

If anything happens with your wife's Charge 5, please don't hesitate to reach out to us. 

Have a good day! 

Maria | Community Moderator, Fitbit


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Best Answer

‎11-01-2023 09:46

In response to MarreFitbit

‎11-01-2023 09:46

Happened to me too, and judging by the forums, to hundreds of other people. They need to do a recall or something, absolutely awful.

Best Answer

‎11-02-2023 16:33

‎11-02-2023 16:33

Happened to me too! I don't think they care.

Have had FitBits since 2013 and they were always good trackers with excellent support people to back them up. NOT ANYMORE!!

Best Answer