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My experience with Charge 5 and Customer Service

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‎06-04-2024 10:10 - last edited on ‎06-04-2024 10:51 by Fitbit Moderator

‎06-04-2024 10:10 - last edited on ‎06-04-2024 10:51 by Fitbit Moderator

Watch stopped working after 1 year and Fitbit wont do anything about it but offer a discount to buy a new watch. 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎06-04-2024 10:53

‎06-04-2024 10:53

Hi there, @QQ29. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 stopped working after one year. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. Thanks in advance! 

Maria | Community Moderator, Fitbit


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‎06-05-2024 07:31

In response to MarreFitbit

‎06-05-2024 07:31

I have reached out multiple times and this is why I am now at the community boards letting people know how horrible this company has been to me. I noticed that you’ve changed my subject title to save face. It is unfortunate to be a valued customer and after 1 year you watch stops working and the best thing they came say is oh you have to buy a brand new one. It’s also unfortunate that I have a subscription I can no longer use or get refunded for but do not have a watch to use. I wish this company had better practices. 

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‎06-05-2024 23:05

In response to QQ29

‎06-05-2024 23:05

I'm with you. I can't even login to the app so the watch is useless. I'm probably never getting anything Google related for fitness tracking ever again.

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