My experience with Charge 5 and Customer Service

[Da1590]

Fitbit made my charge 5 update.  It had lots of problems updating.  Now my battery drains within minutes. It worked perfectly fine before but now it's trash. Their update has a bug in it but all they offered was a coupon.  Why should I buy another device for your faulty firmware. They won't take accountability. Never buying a Fitbit again

Moderator Edit: Clarified subject and word choice

[MarreFitbit]

Hi there, @Da1590. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not holding a charge. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. Thanks in advance! 

[Da1590]

I already tried that with no resolve.  Worst customer service.  Also shady that you decided to edit my title, so it doesn't look bad on fitbit.